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🔄 Exchange & Return Policy

Return Period

You can return or exchange products within 14 days from the delivery date.

Return Conditions

• ✓ Product must be in original, unused condition
• ✓ Keep original packaging and tags
• ✓ Include original invoice
• ✓ No odors or stains on the product

Non-Returnable Items

• ✗ Used or washed products
• ✗ Altered or cut products
• ✗ Sale or clearance items (except for defects)

Return Process

1. Contact us via WhatsApp or email
2. Send photos of the product and invoice
3. We'll send you the return address or arrange pickup
4. After inspection, refund or exchange within 3-5 business days

Shipping Costs

• ✓ Free returns for defects or order errors
• ✗ Customer pays shipping for change of mind

Refunds

Refunds will be processed to the original payment method within 5-7 business days after receiving the returned product.

Exchanges

You can exchange for a different size or color subject to availability. Free exchanges within Egypt.